Auto WhatsApp message after call for missed, incoming and outgoing calls

What is an auto WhatsApp message after call?

An auto WhatsApp message after call is a text that goes out by itself when a call ends, worded for missed, made or received calls. AutoDial CRM notices each call as it finishes, sends the message you wrote for that kind of call, and records whether it was sent, skipped or failed.

AutoDial CRM is a calling CRM whose after-call WhatsApp holds three separate texts: one for missed calls, one for calls you dialled and one for calls you answered. A stranger whose call you missed can get an apology and a question about what they need, while a buyer you just spoke with gets a thank-you and the next step. Each trigger carries its own send mode. In API mode the text goes out silently via the WhatsApp Business API provider you connected, with no tap from you. In phone mode WhatsApp opens with the words already typed, and you press send from your own number. Quiet hours keep messages back at night, a per-number cooldown prevents repeats, ask-before-send lets you approve each one, and excluded contacts never get any. As of the feature list dated 14 October 2026, the same rules also govern messages on status changes, sales and reminders. The wider calling product is the auto dialer app.

Auto WhatsApp message after call benefits

• Missed callers hear back

  Someone you could not pick up for gets a WhatsApp instead of silence.

• One text per call type

  Missed, outgoing and incoming calls each get words that fit what just happened.

• No typing between calls

  The follow-up is written once and reused on every call that matches.

• Your number or the API

  Choose per trigger between sending from your own WhatsApp and sending in the background.

• Guard rails built in

  Quiet hours, cooldown, approval and an exclusion list keep sending polite.

• A record of every send

  The history lists each automatic message as sent, skipped or failed, with the reason.

Auto WhatsApp message after call: missed, outgoing and incoming

The three call types are separate settings, so the text matches the moment rather than one generic line for everyone. Typical wording looks like this:

• Missed call: “Sorry we could not take your call. Reply here with what you need and we will ring you back today.”
• Outgoing call: “Thanks for speaking with us just now. As promised, here are the next steps we discussed.”
• Incoming call: “Thanks for calling. Our location and opening hours are below if you would like to visit.”

Any trigger can be switched off on its own. Many teams keep the missed-call text on for everyone and the outgoing text on only during a campaign. The message goes from WhatsApp or WhatsApp Business, whichever you set as the default app.

WhatsApp after call, status change, sale and reminder

Calls are the main trigger, but the same engine reacts to three other sales events, each with its own message and send mode:

• Lead status change: a message for any status in your pipeline, including custom ones, so “Site visit booked” can send directions and “Quotation sent” can confirm it went out.
• Sale: a message when a lead becomes a paid client, such as a welcome note or a receipt reminder.
• Reminder: a message when a follow-up reminder fires, so the customer hears from you at the time you agreed. Reminders themselves are covered on the follow-up reminder app page.

Every one of these respects the same quiet hours, cooldown and excluded contacts as the after-call texts.

Auto WhatsApp message after call: API or your phone

Send mode is chosen trigger by trigger, not once for the whole account, so you can mix the two.

• Through the API. The message is sent in the background by the WhatsApp Business API provider you connected as a profile in the app. Nothing opens and nothing needs a tap. Best for teams with an API account and high call volume.
• By opening WhatsApp. The app opens WhatsApp with the customer’s chat and your text ready, and you send it from your own number. Best for a solo seller or a team without an API account.

A common mix is the API for missed calls, which can arrive while you are busy, and phone mode for outgoing calls, where you may want to adjust the wording before it goes. Chats, templates and contact segments live in the WhatsApp CRM, which this page does not repeat.

Automatic message after call: quiet hours, cooldown and approval

Automatic sending needs brakes, and four come built in:

• Quiet hours: no automatic message goes out between the times you set, so a late call does not lead to a midnight WhatsApp.
• Per-number cooldown: once a number has had an automatic message, it gets no other until the cooldown has passed, however many times that person calls.
• Ask before send: the app asks you to approve each message first, useful while you are testing new wording.
• Excluded contacts: family, suppliers and colleagues never receive an automatic message, and excluded numbers stay out of backup too.

Every automatic message, whatever triggered it, appears in a history list as sent, skipped or failed, together with the reason. That list is the place to check when a customer says they never got your text.

Auto WhatsApp message after call settings

How to set automatic message after call

You set it once in the app’s WhatsApp automation settings, and it then runs on every call that matches.

1. Install AutoDial CRM on Android and let it be the phone app, or use CRM team mode beside your current dialer.
2. Choose WhatsApp or WhatsApp Business as the default app for messages.
3. Turn on the after-call triggers you want and write the missed, outgoing and incoming texts.
4. Pick the send mode for each trigger. For API mode, first connect your WhatsApp Business API provider as a named profile.
5. Set quiet hours, the cooldown and ask-before-send, and add personal numbers to excluded contacts.
6. Make a test call from a colleague’s phone and confirm the result in the message history.

Auto WhatsApp message after call limits

This feature replies to phone calls, not to WhatsApp chats. If you want an instant answer whenever someone messages you on WhatsApp, the away message in WhatsApp Business or a chatbot service is the right tool. Phone mode always needs a tap to send, so it is not hands-free; only API mode is, and that needs an account with an API provider, whose rules on templates and business-started chats apply. The iPhone app has every feature except the phone’s call log, so plan call-triggered texts around Android phones; status, sale and reminder messages are not tied to the call log. Rules on business messaging and consent differ between the UAE, India, the UK, the EU and elsewhere, so check your own country’s rules (general information, not legal advice).

Auto WhatsApp message after call example

An illustration, not a named customer. A property brokerage in Dubai, UAE, runs listings on property portals, and its three agents take about 150 calls a day between them. The sales manager sets a missed-call text that asks which listing the caller saw, sent through the API, and an outgoing-call text in phone mode that the agent checks before sending viewing times. Quiet hours run from 10 pm to 8 am, the cooldown is set so a buyer who rings three times in a row gets one message, and the agents’ family numbers are excluded. At the end of the first week the manager opens the history: around 200 missed-call texts sent, about 40 skipped by the cooldown, and none sent during quiet hours.